Call Centre Agent

closing date: 18 July 2022 location: Pretoria North, Gauteng


Ensure customer’s queries, store card applications, correspondence and employment verification.

Key Responsibilities:

  • Call Handling & Administration:
  • Ensure customer’s queries, correspondence and needs are actioned timeously to provide excellent customer service and avoid backlogs and customer complaints.
  • Telephonically confirm employment and personal details to verify information provided on the store application forms.
  • Update customer’s details on relevant Debtor’s systems to ensure accurate and up to date customer details base.
  • Process all store card applications across all divisions to increase customer and credit base (outbound agents only).



  • Education:
  • Grade: 12
  • Experience:
  • 1 Year Call Centre Experience.
  • Knowledge/ Skills:
  • Consumers Protection Act.
  • Debtors Processes.
  • POPI (Protection of Personal Information Act).
  • Inquba Software.
  • National Credit Act.
  • ICASA (Independent Communications Authority of South Africa

Choosing The right Team

Thought Leadership with experience in helping businesses to find comprehensive solutions

Payroll F.A.Q’s

How can I have monthly and weekly employees in the same company?

“Go to Settings -> Payment Frequencies, then click “Add” to add additional types of payment periods to the company.“

How do I delete an employee?

“To completely remove an employee from the system, they must have no finalised payslips. So the first step is to unfinalise any currently finalised payslips – click the newest finalised payslip date on the list of dates on the right and the “Undo Finalise” button will appear on the payslip.Once there are no finalised payslips, a “Delete” option will be available under the “Actions” menu.“

How do I change my password?

“Click your e-mail address at the top-right of the screen and you will see an option to do so.“

My first payslips are for a different period than what I actually want. How do I fix this?

Go to Settings -> Payment Frequencies, select the applicable frequency and change the first payroll period. Please ensure that no payslips have been finalised before doing this.“

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Monday- Friday: 8AM to 5PM